By 2003 Daly and Davis expect to be getting print-quality and customer-satisfaction reports from across the company every day.

FORBES: Companies, People, Ideas

These companies have proven that Japan quality and focus customer satisfaction can drive successful expansion in new overseas markets.

FORBES: Whither Japan Stocks: Goldman's Positive View for 2012

Simpler, more transparent compensation will be more tightly linked not just to the stock price of a company, but also to its overall health--as measured, for example, by market share, product quality, and customer satisfaction.

FORBES: A New Era In Corporate Governance

We are committed to the highest levels of customer satisfaction and quality in everything we do.

FORBES: Champions of CSR: Al Zucco of USG and John Kim of Herman Miller

New research shows that 85% of companies understand that customer satisfaction - the way consumers are treated - is just as important as the price and quality of the products they sell.

BBC: Good customer service can be a rare commodity.

The survey of 4, 000 current customers measured satisfaction with call quality, company image, account management, initial activation, service plan options, and customer service, with Virgin scoring 751 on a 1, 000-point scale.

ENGADGET: Virgin Mobile takes top prepaid honors in J.D. Powers survey