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Banks have developed solutions to some of these challenges, but their work-arounds are expensive and expose them to the risk of competitors with modern systems that were designed for mobile, ATMs, and real-time views of customers and their accounts.
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Analyzing customer data also allows banks to spot any potential customer problems, improve management of customer accounts, engage in real-time dialogue with customers, and improve overall customer experience online and over the phone.
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Using SWIFT and a global bank like Citi, a corporate treasury can centralize its accounts around the world, giving the treasurer a real-time view of balances, payments and receivables and also permitting consolidation of funds for overnight or other short-term investing.
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Yet, at the same time, the real long-term returns on market savings and investment earned through the personal accounts will pay retirees much higher benefits than Social Security even promises, let alone what it can pay.
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