We also helped customers by waiving mortgage fees, creating a customer service hotline with extended hours, and allowing customers to postpone their mortgage payments.

WSJ: Banks Delay $208 Million In Sandy Cash

Amy's editor in chief of the political news service, the Hotline.

NPR: Ahead Of Election, GOP Senate Seats Vulnerable

Their campaign includes a voter's outreach hotline, public service announcements, and voter empowerment centers in cities like Atlanta and Houston.

NPR: Thousands of New Orleans Voters Can't Get to Polls

The agency has produced public service announcements promoting a toll-free hotline number for counseling.

NPR: Emotional Scars Still Haunt Katrina Survivors

Last year over 1 million text messages were sent across our service (10x growth YoY) and end-consumers using text messages and a hotline provided anonymous tips that led to the recovery of stolen anti-malaria drugs.

FORBES: PharmaSecure Uses Mobile Device And ID Codes To Take On Counterfeit Drug Problem

In November 2001 Roberts had recommended printing toll-free customer hotline numbers on soda cups and sending mystery shoppers to restaurants to conduct anonymous reviews of service using a hard-number scoring system.

FORBES: You Want Data With That?