In February of last year, the two met again at Andal, a take-out restaurant near Mohr's office.

FORBES: The Radical Philanthropist

Using the food service industry as an example, imagine a restaurant that has both dine-in services and take-out delivery services.

FORBES: The Secret to Business Success in One Word

What business practices could give this restaurant a reputation for consistent quality of service regarding its take-out delivery services?

FORBES: The Secret to Business Success in One Word