That gave it a leg up over contemporary technology stalwarts like Apple, Microsoft and Palm, all of whom were at least slightly behind RIM in seeing thevalueof truly instant mobile communication.
Research from my firm, MarketWatch Centre for Negotiation, found that negotiators lose a huge amount ofthe potential value in a transaction due to dishonesty, distrust, and lack ofcommunication.
Also, I do think this latest problem came out of an attempt to provide more value for buyers and sellers, but the privacy issue combined with their lack ofcommunication and listening to their community has created some ugly fallout.