No Home Depot board can touch the warmth of their reddish-gold heart pine.

FORBES: Barn Again

Wherever I ventured, in stores large and small, I experienced what would be considered white-glove service back home, delivered with the kind of warmth, enthusiasm and salesmanship typically found in black-and-white movies.

FORBES: 'Can I Help You?' Three Ways The Japanese Do Customer Service Better

Instead, he says warmth present in the Romney home could have curbed negative impacts of his powerful father.

CNN: STORY HIGHLIGHTS