Having a good prediction on customer's buying behavior is the key to many studying sections, such as customer lifetime valuation (CLV) and customer defection management.
对客户未来购买行为预测是客户终身价值评估、客户流失管理等研究领域的关键。
The important conclusions include: the first, the rate of complaining to employee or manager is very low and the rate of customer defection is very high after service failure;
重要的研究结论包括：第一，顾客向企业员工或管理层抱怨的比例非常低，顾客在遭遇服务失误后的流失率非常高；
Enterprises have to realize that 1% defection of a product equals 100% loss for the customer.
企业必须清楚地认识到，产品1%的缺陷，对于买到产品的消费者来说，就是100%的损失。
It can't be used to cheat customer by using it to cover the defection of food or to fabricate.
不得用来掩盖食品的缺陷或作为伪造手段，粗制滥造，欺骗消费者。
It can't be used to cheat customer by using it to cover the defection of food or to fabricate.
不得用来掩盖食品的缺陷或作为伪造手段，粗制滥造，欺骗消费者。
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