It is necessary for logistics enterprises to establish an effective system of logistics service quality based on customer value.
物流企业基于顾客价值，建立有效的物流服务质量管理体系十分必要。
For logistics enterprises, logistics service quality is a key factor which can let the enterprise not out of the market, get a good reputation and gain profit.
对物流企业来说，物流服务质量是其不被市场淘汰，获得良好的信誉并赢得利润的关键因素。
In his way, an index system for measuring logistics service quality is developed and a quality house is built by using quality function deployment (QFD) method.
这样建立了度量物流服务质量的指标体系，并按照质量功能展开的方法形成了质量屋，其建立可以帮助企业有效地改进服务质量。
This paper first discusses the present studies on logistics service quality in home and abroad, and reviews the concepts and relevant theory of logistics service quality.
本文首先论述国内外物流服务质量研究的现状，对第三方物流服务质量概念及相关理论进行探讨。
The results show that customer satisfaction, logistics service quality, switching costs and interpersonal relationships are the main factors influencing TPL enterprise customer loyalty.
研究结果表明，顾客满意、物流服务质量、转换成本和人际关系是TPL企业顾客忠诚的主要影响因素。
Logistics Outsourcing, Third-party logistics, Service quality, Integrated logistics.
物流外包；第三方物流；服务质量；一体化物流。
Reverse Logistics; Service Quality; PZB Service Quality Model; Quality Function Deployment; Analytic Network Process.
逆向物流；服务品质；PZB服务品质模式； 品质机能展开；网路层级分析法。
Reverse Logistics; Service Quality; PZB Service Quality Model; Quality Function Deployment; Analytic Network Process.
逆向物流；服务品质；PZB服务品质模式； 品质机能展开；网路层级分析法。
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