If consumers make a mistake in placing their "orders" through Kayak Connect, they contact Kayak - in this case, it's actually a TRX call center agent.
如果消费者通过KayakConnect下了一个错误的订单，他们可以联系Kayak，在这种情况下，实际上是TRX的服务人员在接听电话。
The example used in both parts of this article series is based on a scenario where a call center agent needs to look up information for a particular customer.
该系列文章的各部分中使用的例子都是基于一个场景，在该场景中，一个呼叫中心代理需要检索某一特定客户的信息。
Measures the average number of deals the call center agent was able to close in an hour.
衡量呼叫中心代理一小时能够关闭的平均交易数量。
FASCO HR has received 650 application letters for call center agent positions which demand mastery of Cantonese and English with good service consciousness.
此次招聘共收到近650封简历。这次的招聘对象必须熟练掌握粤语和英语，并具有较强的客服意识。
Well, this protocol will allow any third party developer to write its own call center agent interface or any other kind of software which can communicate with our call center engine.
那么，这个协议将允许任何第三方开发者编写自己的呼叫中心代理接口或任何其他种类的软件，可以与我们的呼叫中心引擎相连。
Well, this protocol will allow any third party developer to write its own call center agent interface or any other kind of software which can communicate with our call center engine.
那么，这个协议将允许任何第三方开发者编写自己的呼叫中心代理接口或任何其他种类的软件，可以与我们的呼叫中心引擎相连。
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