It is often forgotten that money is to be made by leveraging the collective long tail, however, making money while being part of the long tail is very difficult.

人们常常忘记利用聚集而成的长尾可以赚到钱，然而，本身是长尾的一部份还能赚到钱非常困难。

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Leveraging "the long tail" through customer self service.

通过客户自助服务来克服服务的缺点。

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Leveraging "the long tail" through customer self service.

通过客户自助服务来克服服务的缺点。

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