Well, Bella, looks like you took quite a spill.How do you feel?

VOA: standard.other

Congratulations.How do you feel? I got to pee.

VOA: standard.other

"I would say that it is my crisis training in the airline industry that helped me know at that moment when you feel emotionally paralyzed what to do and how to start communicating that sad news."

VOA: standard.2010.02.25