这家伙对着911接线生说了大约5分钟，抱怨没有柠檬汁喝。
He spent about 5 minutes talking to the 911 operator about his complaint.
例外：如果总机接线生同时也负责预定，则此条不适用。
Exceptions: Will not apply if the staff member who answered the main telephone line also takes the booking.
公司真正的需求是减少客户对长时间等待接线生接电话的投诉。
The real business need could be to reduce customer complaints about having to wait a long time for calls to be picked up.
接线生：听着，如果没有人受伤，也没有人被送到医院，那么这个意外就不是什么急事！
Operator: Look if no one was injured and no one was sent to the hospital, then the accident isn't an urgent matter!
接线生：冷静点，先生。只须等待十分钟，它或许会把卡吐出来，因为它不喜欢那种味道。
Operator: Now calm down, Sir. Just wait ten minutes and maybe it will spit it out because it doesn't like the taste.
当您需谢绝探访及不被打扰时，请将“请勿打扰”牌挂在门把手上，并通知接线生不要把接转电话到客房。
When you do not want to be disturb, please hang out this card on the knob, you can also inform the operator not to contact any call to your room.
如果我们的业务员因线路繁忙未能及时按听您的电话，请留下您的姓名及联络电话给我们的接线生，我们将尽快回覆您。
If our sales cannot response to you on time, please leave your name and contact number to our receptionist. We will call back you as soon as possible.
如果该接线生每天必须接听2500个电话，那么问题并不是她缺乏电话接听技巧- - -问题可能是因为超负荷工作，培训本身并不能解决问题。
If that operator has to answer 2,500 calls a day, the problem is not necessary a lack of telephone techniques - it could be a situation of work overload and training alone might not help.
如果该接线生每天必须接听2500个电话，那么问题并不是她缺乏电话接听技巧- - -问题可能是因为超负荷工作，培训本身并不能解决问题。
If that operator has to answer 2,500 calls a day, the problem is not necessary a lack of telephone techniques - it could be a situation of work overload and training alone might not help.
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