The dialogue exchanged between customers and companies can be highly beneficial for both sides, and build and strengthen a sense of community, which is the fundamental purpose of social media.

As the Chinese Ambassador to Nepal, it is my great pleasure to increase the exchange and interaction with all of you from the first days that I work here.

We can see, enhancing the communication and interaction between library and users is not only the need of providing good service, but the need of realizing library's value.