The company decided to transform claims processing by allowing policy holders to report and track status of their claims online 24/7 without need for phone calls.
2
你很可能无需打电话，不过还是记下我的电话号码吧，以防万一。
You probably won't need to call—but take my number, just in case.
The text output in the case of an error making the connection to the database is not wrapped in any kind of markup because simple output displays correctly on the phone without the markup.
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