本文介绍了铁通客户服务系统的构成、功能、技术特点和应用情况，并对其发展趋势进行了探讨。
The article introduces the constituent, functions, technical characteristics and application of railway subscriber service system and discusses its tendency for development.
深圳平安银行信用卡事业部客户服务部形成了由人员、服务、系统、文化多元素的支撑体系，每个元素都力求做到尽善尽美，其发展前景将非常广阔。
With the perfection-pursuing people, service, system and culture, the credit-card call center of Shenzhen Ping An Bank's prosperous future is worthy to be expected.
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