Track down and review customer focus group reports.

l记录并评论以客户为中心的报告。

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"Customer knowledge of newer categories is extremely low," he said, and related a story of how a focus group of heavy book buyers just a few years ago remained unaware that Amazon sold electronics.

“新类别的客户知识是非常低，”他说，有关的故事，如何仅仅在几年前，厚厚的书买家关注组仍然不知道，亚马逊出售的电子产品。

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Through customer surveys, focus group meetings and mystery shopper surveys, we gather market information to enable our clients to react promptly to customers' needs and outmaneuver competition.

我们透过市场调查， 焦点小组讨论和神秘顾客调查收集及分析市场资讯，帮商家对于顾客需求做出明智的反应。

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Caplan still talks about feeling nauseated in 2004 when an E-Trade customer participating in a focus group insisted that the company had never added "Financial" to its name.

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If you are operating in a new market or with a potentially disruptive technology, Customer Discovery is not about conducting a focus group.

FORBES: Customer Discovery Starts With Empathy

GutCheck: A focus group can be a critical way to get an understanding of customer behavior and as a result, build better products.

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