In this dissertation the research achievement about customer churn analysis of telecommunications industry has certain reference value to the colleague who studies in CRM.
本文中关于电信业客户流失分析的研究成果对从事CRM研究的同仁也具有一定的参考价值。
Customer churn and next best action In customer churn analysis multiple streams of data such as transactions, customer profiles, and social media data are sourced and stored on a big data platform.
在客户流失分析中，例如交易、客户档案、社交媒体等混合数据被储存在大数据平台。
Customer churn model, consists of basic model and behavioral model, is built based on analysis of the churned customers' basic data and behavioral history.
客户流失模型是通过对流失客户的数据进行分析后得出的，包括基本模型和行为模型。
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