Call Center is an important application field of the Computer Telephony Integration technology. It is an important way of an enterprise to manage relations with its customers.
客户服务中心是计算机电话集成技术的重要应用领域，是企业处理与客户关系的重要方式。
Call Center is also called Customer Service Center, and it's a typical application of CTI (Computer telephony Integration) technology.
呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。
The technology of computer telephony integration and its standard protocols are briefly introduced in the paper with emphasis laid on the TAPI protocol.
介绍了计算机电话集成技术及其标准接口协议和TAPI协议。
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