A curious point of note is that the attitude and friendliness of sales staff also had a strong correlation to consumer brand loyalty, even in the age of Taobao.

令人感到好奇的是，销售人员的态度和亲切度也与消费者的品牌忠诚度之间存在很大联系，甚至在淘宝时代也是如此。

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According to this conclusion, dairy enterprises should pay more attention to the important factors and collocate resources reasonably to improve consumer brand loyalty.

依据结论，乳品企业可以对重要影响因素加大营销投入，合理配置资源以提高消费者品牌忠诚。

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This year Starbucks lost first place in Brand Key's annual study of consumer loyalty in the coffee-and-doughnuts category to Dunkin 'Donuts.

在今年Brand Key的消费者忠诚度年度研究中，星巴克在咖啡与甜圈领域的头把交椅让位给了Dunkin ' Donuts。

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Two-way communication between the consumer and the retailer can increase brand loyalty since the consumer feels he is making a direct impact on the purchasing process.

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Only time will tell if beer brand loyalty transcends consumer financial concerns or if the Herfindahl-Hirschman Index needs a reality refill.

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