Call Center is also called Customer Service Center, and it's a typical application of CTI (Computer telephony Integration) technology.
呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。
The definition of Computer Telephony Integration (CTI) is given, and GSM/SMS technology is put in CTI's category.
介绍计算机电话集成技术基本概念，并把移动通信网的短消息技术归入计算机电话集成技术范畴。
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