2.2.1 顾客感知质量(Customer Perceived Quality,CPQ) 所谓顾客感知质量是指顾客对产品或服务的期望与实际知觉的差异。
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客户感知质量
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Customer perceived service quality 顾客感知服务质量
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We're lookin' to you to spill the beans on picture quality, customer service, uptime, perceived value -- the down and dirty details that can only be found by interrogating others.
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