As market competition intensifies, enterprises come to sense the importance of customer satisfaction, and therefore they set up customer satisfaction measurement system for measurement and management.
随着市场竞争的加剧，企业逐渐意识到顾客满意的重要性，并开始建立顾客满意度测评体系，对顾客满意进行定量的测量和管理。
The system of measurement of customer satisfaction index.
第三章：顾客满意度测评体系。
By studying the empirical case of customer satisfaction measurement form Chengdu townsman, the author constructs an index system of customer satisfaction measurement for glass for public traffic.
以成都市居民为测评对象，对公共交通顾客满意度测评进行实证研究，构建适合公共交通行业的顾客满意度测评指标体系。
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