The related personnel shall supervise, check and assess the handling process of customer inquiry and complaint, make the telephone follow up for customers and report in the company regularly.

公司相关人员要对客户咨询、投诉的处理过程进行监督、检查、考核，并做好客户电话回访工作，定期在公司内进行通报。

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In the process of handling customer complaint and inquiry, in case of refusal and buck-passing, the responsible department and persons shall be punished according to the assessment provisions.

在处理客户投诉、咨询过程中，如发生拒绝、推诿现象，对责任部门和责任人必须按考核规定进行处罚。

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Lead the customer complaint handling process on behalf of Raypower, support Sales and Service departments for all quality related issues, ensure high level of customer satisfactions.

领导代表威士·玻尔处理所有与质量相关的问题和客户投诉处理流程，支持销售和服务部门，确保高水平的客户满意度。

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