He reported that GentleWaves produced a 62% improvement in appearance of the skin in the eye area, 36% improvement in appearance in the upper lip area and a 26% improvement in skin roughness around the eyes.

FORBES: Magazine Article

So much of the rationale in having a CIO take on another area of responsibilities is the need for process improvement in the new area, or the need to leverage technology better in the new area, or to identify ways in which setting standards or centralizing to a greater degree might reduce costs.

FORBES: CIO-plus Series: Interview with Karl Salnoske, the EVP of Service Delivery and CIO of GXS

The company also achieved an impressive improvement in the area of customer loyalty.

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