The system of measurement of customer satisfaction index.
第三章：顾客满意度测评体系。
Almost every role has a measurement of success - customer satisfaction, time to complete a task, volume of activity completed, error rate or even internal performance measurement rankings.
几乎每一个职位都有衡量成功的标准——客户满意度，完成任务的时间，完成的工作量，错误率甚至是内部绩效排名。
Determining the relative importance of service attributes is one of the most important objectives of customer satisfaction measurement.
确定服务属性的相对重要性是顾客满意度测量的最重要的目标之一。
应用推荐