This paper analyzes some new features of information user demand under the network environment, and puts forward some new tactics for the reference service of university library base on user demand.
分析了当前网络环境下高校信息用户需求的新特点，提出了适应用户信息需求变化的高校参考咨询服务新策略。
Online reference service is a major way to deepen library information service under network environment.
网上咨询服务是网络环境下图书馆信息服务纵深化的主要方式。
The article mainly analyses information resources of library reference in network environment as well as the reference service from aspects of object, way and contents.
文章主要从图书馆参考咨询的信息源到参考咨询的服务对象、服务方式及服务内容等方面作了探析，并对参考咨询馆员的素质提出了更高的要求。
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