This paper analyzes some new features of information user demand under the network environment, and puts forward some new tactics for the reference service of university library base on user demand.

分析了当前网络环境下高校信息用户需求的新特点，提出了适应用户信息需求变化的高校参考咨询服务新策略。

youdao

Many customers expect on-demand information, customized user experiences, and mobile apps that IT is expected to deliver quickly, cheaply, and reliably.

FORBES: The New CIO -- Embrace The Empowered Era Or Step Aside