About five years ago, Rackspace introduced a higher level of service, Intensive Proactive Managed Support, with more outsourced IT functionality an alternative to its basic Managed Online Demand hosting service.

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It could be left to dwindle as a minimum service for people with no alternative, or it could be managed energetically as a rival to the banks.

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For one thing, Exec has built the service so that it can be managed remotely in San Francisco.

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