The Iranian government also did not reply to an Italian invitation to participate in talks on the sidelines of the G-8 foreign ministers meeting later this week in Trieste.
VOA: standard.2009.06.24
As Apple is using the reply-to address of a message's User Data Header to identify the origin rather than the raw source, receiving iPhone owners risk being fooled by a phishing attack (or just a dishonest acquaintance) that poses as a contact or a company.
From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.