If he had called our Customer Service line and expressed his dissatisfaction, our response would have been more immediate and personal.

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The results are visible in increasing levels of public dissatisfaction in Britain with waiting lists in the health service, congested roads and trains, over-crowded classrooms and an under-educated population.

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In many Asian service institutions, jobs are narrowly task-oriented, which often results in employee dissatisfaction when individuals are unable to impact their work flow.

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