In the years since their first conversation, during the Compaq acquisition, Keyworth and Kawamoto had spoken often by telephone, and he had found her to be a sympathetic listener, especially while his wife was ill with terminal cancer.

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Be a deeply responsive listener who demonstrates you heard what they said, and does not immediately revert the conversation back to yourself.

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Did you resolve to be a better, more authentic listener in 2013?

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The BBC Asian Network, which will also be abolished, spends as much to entertain a radio listener for an hour as BBC One spends to entertain a television viewer for an hour.

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It would, after all, be more difficult for the listener to screen out than the visual adverts seen on a conventional site.

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Becoming a better listener requires understanding what is involved in listening and developing the necessary techniques to be silent and listen.

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