She receives a call from the Customer Care center to inform her that over the last 30 minutes many shoppers on the Web site have complained about seeing a blank page when they attempt to check out.

她从客户服务中心接到一个电话，告知她在过去的30多分钟内，网站上的许多购物者都抱怨：当他们试图结帐的时候却出现了一个空白页面。

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A claim is initiated by the policy holder on the Web, or by an LGI Agent in a call center entering the details of the claim.

索赔是投保人在Web上、或者由呼叫中心的LGI代理输入索赔细节启动的。

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You are welcome to visit our exhibition center or web site. Don't hesitate to call us if necessary.

欢迎各地朋友、客户莅临我司展厅参观或上网浏览，来电来函洽谈业务。

youdao

Given this fragmentation, it is no surprise that it is challenging to coordinate marketing, sales and customer service across Web, brick-and-mortar and call center operations.

FORBES: Why Retailers Need To Focus On Mastering Customer Data

This formula has worked for RightNow.com, which promises to cut your call-center costs with a Web-hosted service.

FORBES: Magazine Article

From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)